2 min read

Hyper - automation What is it and Is it for you


Hyperautomation is an advanced technology that helps businesses automate and deploy complex processes for smarter and faster decisions, leading to better outcomes.

Hyperautomation enables businesses to connect their People, Projects, Plant, Material processes, and data (both structured and unstructured) in a way that delivers valuable business insight. It simplifies business workflows and data extraction and analysis, leading to increased efficiency and better customer experience.

What is Hyperautomation?

Hyperautomation is a combination of machine learning, artificial intelligence, robotic process automation (RPA), low-code/no-code tools, and integrated platforms as a service (iPaas) and other tools to help businesses achieve their automation goals.


Hyperautomation - this new transformative phenomenon is simply automation processes that improve business productivity and efficiency by combining multiple technologies enabling businesses to deploy complex processes for smarter and faster decisions. Hyper-automation is an advanced level step in the process of digital transformation. 

By hyperautomating the tedious and labor-intensive tasks that are traditionally done by humans, businesses can automate manual processes such as data extraction, data analysis, customer segmentation, customer support, and more. 


What are the benefits?

BenefitsThe key benefits of hyperautomation are many, amongst them are improved accuracy, reduced costs, better customer experience, improved agility, and improved productivity.

Let's break it down for you.

  • Cut costs 
    Cut costs when you eliminate manual labor and streamline processes for productivity.
  • Reduce errors
    Ditch manually entering data and printing or scanning customer information. By automating routine tasks you reduce errors from manual mistakes. Hyperautomation not only increases accuracy it also allows employees to spend more time on value-added tasks.  
  • Customer experience
    Improve customer experience by providing faster and more consistent service. Hyperautomation lets you respond to customers' requests in a matter of seconds.
  • Agility
    Improve agility by automating multiple processes across different departments within the entire organisation, so businesses can make smarter and faster decisions leading to better outcomes.
  • Data-sharing and Real time information access
    Sharing and integrating data across business lines, systems and application on a single platform ensures faster and more efficient data access. Employees also gain real-time data at their fingertips for better analysis or see the entirety of what's happening, actions taken or requested.
  • Staff experience
    Hyperautomation digitises processes across departments to enable end-to-end automation processes like procure-to-pay, tasks, responses or service requests. Thus, it eliminates the manual interaction of emails between departments ensuring a better overall employee experience. 


Hyperautomation Strategy

SystemsAs mentioned at the start, the term hyperautomation describes a strategy more than a specific technology. The stimulus behind it is the idea that business processes work better when they are automated. Automated business processes are more efficient and accurate. They also provide better tracking and analysis. 

  1. Identity the why. 
    Why are you pursuing hyperautomation? Align those reasons with your business goals and you will have a better foundation for success.
  2. Identify desired outcomes
    Identify desired outcome and decide on those desired outcomes to be achieved which then pinpoints problems and deliberate on what needs to be optimised, what those tools are - if they're in-house or needs to be procured.
  3. Conduct a Business Process Analysis
    A proper business process analysis is crucial. Evaluate internally on your processes and operations, existing roles, tasks and activities that can benefit from hyperautomation or better achieved by humans.
  4. Consider Revenue, Expenditure and Risk
    Map out desired business outcomes in terms of revenue, expenditure, business risks, not forgetting the time it takes for implementation and any down time or opportunity cost. 

Once you've identified the above, an experienced Business Automation partner would be able to draw up a plan for automating your processes, provide you unbiased advice on the type of automation technology most suited to your business environment, and ultimately setting up the technology infrastructure, and integrating your existing technology with other systems. Remember that there are off-the-shelf software and general-purpose automation technology- and not all software or technology are built equal. Find a partner that can easily build or customise technology and workflow the way you want to operate and not vice-versa.

Finally, the strategy should include a plan for evaluating the success of the automation and making adjustments as needed.

We can help with more advice or a free unbiased business consult.

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